By Hermes Auto Carriers · Updated
Start with the earliest ready date
Your earliest pickup date is the first day the vehicle is available, not a promise that a truck will arrive that day. The carrier must be able to serve both locations with the right equipment and at the agreed price.
Tell Hermes about a hard deadline, dealership release date, auction hours or travel booking before authorizing the search. A narrow window can reduce the available choices.
Count transit time from pickup
Transit starts once the vehicle is loaded. Distance is only part of it: the truck may have other pickups and deliveries, driving-hour limits, weather delays or access restrictions.
Ask for the estimated delivery window and how updates will be communicated. Arrange someone authorized to receive the car if you cannot be present.
Know which dates are confirmed
Before carrier assignment, dates describe your requested schedule. After assignment, the carrier confirms the planned pickup window and provides an estimated delivery window. Normal transport dates remain estimates unless a separate written agreement expressly guarantees them.
If a deadline cannot move, explain the consequences before booking. Keep some flexibility in travel and receiving arrangements until the carrier confirms what it can support.
Straight answers
Common questions
Does a quote mean my pickup date is reserved?
No. A quote precedes carrier assignment. Your dispatch confirmation and communication with the selected carrier establish the planned pickup details.
Can weather change an assigned shipment’s arrival?
Yes. Weather, traffic, inspections and earlier stops can change transit estimates. Contact Hermes or the assigned carrier using the details in your dispatch confirmation.